How we work Four phases. No mystery.
It starts with how your business actually runs and ends with tools your team uses and
anything built in your hands. You always know what is being done, what it costs, and what
happens next.
01
Assess
1–2 weeks, for builds Time inside your business with the people who do the work: where the hours go, which tools you already pay for, what gets typed twice. You score what each fix is worth to you; we score what it takes; the order comes out of both. It ends in a written roadmap and a fixed quote, signed off on your portal board.
- Time with your team, not a questionnaire
- Two-sided scoring on your portal
- Roadmap and fixed quote, in writing
02
Set up and build
Days for a setup, 4–12 weeks for a build Tools are set up and working in your team’s hands first. Anything built is used on real work early while the rest is built, and every change is posted to your board as it lands.
- Your own accounts and cloud project
- Working pieces in your team’s hands early
- Progress posted to your board as it lands
03
Hand off and teach
At completion Everything runs in accounts you hold; anything built is defined in code in your repository and documented well enough that another engineer could pick it up. Then sessions so your team can run it without us.
- Your accounts, your repository, your data
- Sessions and a written guide for your team
- No dependency on us to keep it running
04
Fit
6 months, included with builds Real work surfaces what no plan predicts: the questions people actually ask, the document that reads badly, the answer that lands wrong. For six months we tune it against that evidence. It is part of the price, not a contract sold back to you.
- Answers tuned against real questions
- Fixes as the edge cases appear
- Reliability monitoring throughout
Setting up tools and training your team is quicker. We scope it in the
first conversation or a short visit, quote it fixed, and come back a few weeks later for a
follow-up session.
Progress, decisions, and the quote all live on a private board in your client portal, the
same one every client signs into. Nothing is agreed in an email thread.